Note: The job is a remote job and is open to candidates in USA. The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, and they are seeking an Operations Strategy Lead to drive data-informed decisions across Inbound Operations. This role involves analyzing operational performance, designing structured experiments, and translating complex datasets into actionable business insights to improve performance and support strategic planning.

Responsibilities

• Analyze operational performance to identify trends, inefficiencies, and opportunities for improvement
• Design and support small-scale pilots and experiments to test new processes, tools, or ways of working
• Define success metrics and evaluate results to inform recommendations and next steps
• Help teams translate test results into practical changes and scaled solutions
• Build clear, structured analyses to support decision-making across operations
• Develop business cases, financial models, and capacity analyses to evaluate tradeoffs and investments
• Partner with Business Intelligence to improve visibility into key metrics and performance drivers
• Turn complex or messy data into simple, actionable insights
• Contribute to KPI tracking and reporting by analyzing performance trends and identifying drivers of change
• Support post-launch and post-mortem analyses to measure impact and capture learnings
• Highlight high-impact opportunities to improve throughput, service levels, and cost efficiency
• Support longer-term planning efforts by building analyses and frameworks that inform operational strategy
• Conduct benchmarking and research to bring new ideas and perspectives to the team
• Help connect day-to-day performance insights to broader business priorities
• Work cross-functionally with Operations, Product, Finance, and Systems to move initiatives forward
• Manage multiple projects across analysis, testing, and implementation phases
• Communicate insights and recommendations clearly to a range of stakeholders

Skills

• 3–5 years of experience in management consulting, strategy, or analytics roles
• Demonstrated ability to structure ambiguous problems and translate data into strategic recommendations and business cases
• Strong analytical capabilities with experience using Excel/Google Sheets and Business Intelligence tools to work with large datasets, ideally through a financial, capacity, or multi-scenario lens
• Experience designing and evaluating experiments or pilots, including defining success metrics and interpreting results
• Strong executive communication skills, with the ability to influence stakeholders at multiple levels
• Proven ability to manage multiple complex workstreams and drive outcomes in a fast-paced environment
• Experience working cross-functionally across operations, merchandising, product, and analytics teams
• Proficiency in Google Suite (ex. Gmail, Google Slides, Google Sheets)
• Ability to travel up to 15%
• Professional experience ideally includes 2+ years in management consulting or strategy
• Experience with Visio or similar process mapping tools
• Experience in ecommerce, marketplace, logistics, supply chain, or high-volume operational environments
• Familiarity with KPI design, experimentation frameworks (A/B testing, pilot structures), and performance measurement systems
• Experience contributing to long-term planning, network strategy, or capacity planning initiatives
• Exposure to process design, automation, or technology-enabled operational improvements and SOP development

Benefits

• Employees may also be eligible for a bonus program, incentive pay and benefits

Company Overview

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