Note: The job is a remote job and is open to candidates in USA. Russell Tobin is a company that manages timekeeper setup and billing data integrity for outside counsel partners and internal stakeholders. The Operations Coordinator V will serve as a key point of escalation for support inquiries, contribute to process improvement initiatives, and collaborate with various teams to resolve discrepancies.

Responsibilities

• Serve as escalation point for Tier 1 support, with the ability to synthesize issues for management review
• Cross-trained to be backup for Tier 1 support
• Identify recurring issues and escalation patterns, contributing to process improvement initiatives and knowledge base documentation
• Support system testing and data validation projects
• Lead owner for the Timekeeper portion of the Vendor Onboarding workflow
• Collaborate cross-functionally with internal teams (Spend, SVE, Procurement, etc.) and outside counsel to research and resolve discrepancies
• Program Management support for the annual Promotion & Graduation and Rate Turnover cycle

Skills

• 5+ years experience in billing, accounts receivable, invoicing, or a related financial operations role
• Demonstrated experience in a high-volume support, customer service, or operations environment with an emphasis on program management
• Proven ability to manage competing priorities and meet deadlines without sacrificing accuracy or quality
• Strong written and verbal communication skills with the ability to translate complex information into clear, actionable guidance
• Comfortable working in ambiguous or evolving environments where process may still be taking shape
• Background in process documentation or workflow improvement
• Proficiency with ticketing/case management systems and e-billing platforms
• Creative problem solver
• Communicates clearly and professionally with stakeholders at all levels
• Maintain confidentiality and exercise sound judgment when handling sensitive billing and personnel data
• Experience supporting legal operations, law firms, or professional services environments
• Familiarity with TeamConnect or Litify platforms

Benefits

• Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

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