Note: The job is a remote job and is open to candidates in USA. PNC is a leader in financial services and healthcare solutions, and they are seeking an Operations Associate within their Healthcare Operations organization. This remote role involves executing routine transactions, ensuring compliance, and delivering exceptional customer service while fostering a collaborative work environment.

Responsibilities

• Executes routine transactions/processes utilizing standard policies and procedures. May have specific responsibility for a specialized product or functional area
• Partners internally with service partners to route calls, documents or other action items to complete transactions
• Ensures the appropriate materials and documentation are available to complete transactions. Confirms equipment is operational, if applicable
• Provides responses and documentation to inquiries and ad hoc requests. Provides feedback on workflow and work received
• Reviews transactions, related documents and verifies work processes to ensure accuracy and conformance to established service levels and applicable policies and procedures

Skills

• Operational functions
• Standard operating procedures
• Risk mitigation strategies
• Problem management process
• Accuracy and attention to detail
• Managing multiple priorities
• Customer service
• Stakeholder management
• Process documentation
• Workflow review
• Compliance management
• Accountability
• Customer Solutions
• Ensure Compliance
• Personal Initiative
• Process Improvements
• Results-Oriented
• Risk Mitigation Strategies
• Standard Operating Procedure (SOP)

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level
• Years of service

Company Overview