Note: The job is a remote job and is open to candidates in USA. Solventum is a new healthcare company focused on solving big challenges that improve lives. The Operations and Sales Support Specialist will process customer orders, communicate updates, and manage inventory to ensure operational efficiency and customer satisfaction.

Responsibilities

• Process customer orders accurately from email and phone requests, meeting KPI expectations of processing all orders within 24 business hours
• Communicate order status, inventory availability, pricing, and shipping updates to internal teams and external customers to ensure ontime fulfillment
• Coordinate with sales, operations, and external partners to resolve order or inventory issues efficiently, escalating as needed
• Manage inventory accuracy, including HQ inventory oversight, replenishment for the sales team, and completion of monthly field reconciliations
• Streamline operational processes, support special projects as assigned, and deliver high‑quality customer service to B2B clients to ensure satisfaction

Skills

• High School Diploma/GED AND 2 years of sale support or data/order entry experience
• Basic knowledge of Microsoft Office applications
• Current, valid Driver's License
• Bachelor's Degree
• Experience with medical organizations and government-sponsored health care programs is a plus

Benefits

• Quarterly and annual bonus opportunities based on role eligibility and performance
• Medical, Dental & Vision
• Health Savings Accounts
• Health Care & Dependent Care Flexible Spending Accounts
• Disability Benefits
• Life Insurance
• Voluntary Benefits
• Paid Absences
• Retirement Benefits

Company Overview