Note: The job is a remote job and is open to candidates in USA. Proofpoint is a global leader in human- and agent-centric cybersecurity, dedicated to safeguarding the digital world. As a NOC Engineer, you will monitor and maintain servers and network devices, troubleshoot issues, and ensure high system uptime in a rotating shift pattern.

Responsibilities

• Monitor internal and production systems and escalating/paging level two engineers
• Work trouble tickets effectively and efficiently and engage Engineering, Support, QA, and other personnel in accordance with established processes and procedures
• Document problem descriptions and provide detailed problem diagnosis with accuracy and in compliance with established practices
• Review and update the status of problems in trouble-ticketing system
• Assist in maintaining Operations documentation including support guides, knowledge base articles, and procedures
• Participate in the transfer of information from one shift to the next

Skills

• Previous experience of working within a Network Operations Center (NOC) or Operations environment
• Knowledge of Linux (command line)
• Previous experience with bash and or Python or other Linux scripting/ programming languages
• Previous experience with monitoring tools (Nagios preferred.)
• Familiarity with trouble ticketing systems (Jira, lighthouse, Bugzilla, etc.)
• Experience troubleshooting Linux
• Exceptional interpersonal, communication, initiative, and leadership abilities
• Effective analytical, planning, organizational, and documentation skills
• Proven ability to multitask and prioritize while under pressure
• Experience working with Fortune Global 500, highly integrated, multi-vendor ecosystems with OC to OC communications
• US citizenship required
• LINUX and/or MS certifications are an asset

Benefits

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities
• Variable compensation and/or equity
• Flexible time off
• A comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year
• A three-week Work from Anywhere option

Company Overview

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