Note: The job is a remote job and is open to candidates in USA. PamTen Inc is seeking a Network Services Engineer to support and manage their LAN/WAN and telecom infrastructure. The role involves troubleshooting network issues, maintaining equipment, and collaborating with teams to enhance network performance.

Responsibilities

• Support, monitor, test, and troubleshoot LAN/WAN and telecom infrastructure
• Monitor network uptime and resolve connectivity issues escalated from Level 1 support
• Install, maintain, patch, and secure network and telecom equipment
• Perform routine network maintenance and recommend/schedule repairs
• Support and train users and IT staff on network/telecom troubleshooting
• Collaborate with engineers and managers on complex network tasks

Skills

• LAN/WAN Networking
• Network Troubleshooting
• TCP/IP
• Network Hardware & Telecom Equipment
• Network Monitoring
• Experience working in an ITIL environment
• Hands-on experience supporting, monitoring, and troubleshooting enterprise LAN/WAN and telecommunications environments
• Strong understanding of TCP/IP networking, network hardware, and connectivity issue resolution, including escalation handling and system uptime monitoring
• Demonstrate proficiency with enterprise-approved AI tools
• Maintain approximately 90% weekly usage of approved platforms such as GitHub Copilot, Microsoft 365 Copilot, and other sanctioned GenAI solutions
• Leverage AI to improve productivity in troubleshooting, documentation, analysis, automation, and decision-making activities
• Continuously develop skills and stay current with evolving AI capabilities and best practices
• Experience with healthcare or large enterprise network environments
• Exposure to network security practices
• Ability to train or guide users and junior IT staff
• Familiarity with network integration projects

Company Overview

Company H1B Sponsorship