Note: The job is a remote job and is open to candidates in USA. SAIC is seeking a Fully Remote Network Operations Engineer to support the U.S. Pacific Command (USPACOM) in maintaining and enhancing critical IT enterprise networks. The role involves comprehensive network administration, systems support, and ensuring compliance with security standards while coordinating with various defense agencies.

Responsibilities

• Provide comprehensive network administration and engineering support, including the configuration, upgrade, and maintenance of infrastructure hardware and software
• Manage and troubleshoot regional network protocols to ensure seamless connectivity and performance
• Perform Level I and II systems support, including creating and managing user/group accounts, applying system patches and security updates, and conducting regression testing
• Monitor and maintain core services such as Domain Controllers, Email, File Servers, and SharePoint
• Coordinate with the Defense Information Systems Agency (DISA) J9 for leased equipment and services at hosted Defense Enterprise Computing Centers (DECCs) on Oahu and Japan; provide technical network and systems support for host-nation facilities in Thailand and the Philippines
• Ensure adherence to strict DoD security standards by implementing and validating Security Technical Implementation Guides (STIGs), responding to Cyber Tasking Orders (CTOs), and monitoring system logs and backups to guarantee data integrity and availability
• Proactively monitor the health of all infrastructure hardware, including servers, switches, and appliances
• Manage the Return Material Authorization (RMA) process for faulty equipment and routinely test backup and restoral procedures to ensure business continuity
• Develop, write, and maintain clear and concise technical documentation, including Standard Operating Procedures (SOPs), system diagrams, and hardware/software inventories to streamline operations and support knowledge sharing

Skills

• Bachelor's and five (5)+ years of experience; additional four (4) years of experience considered in lieu of degree
• Experience of network management operations
• Experience with network protocols: BGP, OSPF, DHCP, DNS, SMTP, etc
• Experience with operating systems: Windows 11, Windows Server, Linux, ESXi
• Experience with infrastructure hardware and appliances
• Working knowledge of security compliance in a DoD environment: STIGs, GPOs, SCAP, FedRAMP
• Foundational knowledge of cloud and cloud technology
• Must have a current DoD IAT level II or higher certification such as, CySA+, CASP, Security+ CE etc
• Must have an active Secret clearance with ability to obtain a full TS/SCI Clearance
• Must be a current US Citizen
• Experience coordinating with DISA or working in hosted DECC environments
• Supporting IT networks within host-nation facilities in the Pacific region is highly desired

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