Note: The job is a remote job and is open to candidates in USA. Lumen Technologies is a company focused on connecting people, data, and applications to drive business growth. They are seeking a Network Engineer II who will enhance network design, optimize performance, and provide technical mentoring while ensuring customer network services are operational. The role involves collaboration with team members and cross-functional resources to deliver network-based projects and support production issues.

Responsibilities

• Configure and maintain network DWDM systems
• Assist and in some cases be responsible for the design and architecture of projects and features
• Continually work towards making improvements in network design, network performance and customer support
• Contribute to network performance reviews with management, internal partners and the customer
• Provide technical mentoring and guidance to less experienced Engineers
• Technical writing, create Method of Procedures (MOP) and Statement of Work (SOW)
• Work with cross-functional resources to define and deliver network-based projects
• Work closely with team members to ensure customer network service is always fully operational
• Provide technical expertise and troubleshooting as needed to support production issues
• Be willing to support deployments/maintenances/escalations outside of work hours
• Actively participate in all Day 2 Support planning and preparation project meetings through network deployment iteration
• Assure the most feasible, practical and economical means to complete the work are utilized
• Skilled in project management
• Requires direction and guidance with few tasks

Skills

• Typically 5+ years professional experience with a Bachelor's Degree or equivalent education and experience or 2-3 years with a Master's Degree
• Ability to work all shifts in a 7x24x365 call center including off hours/on call and during holidays
• Prior experience with Ciena
• Strong technical writing skills, including the creation of Method of Procedures (MOP) and Statements of Work (SOW)
• Strong project management skills
• Ability to provide technical expertise and troubleshooting support for DWDM systems
• Willingness to support deployments/maintenances/escalations outside of work hours
• Ability to work with cross-functional resources to define and deliver network-based projects
• Ability to provide technical mentoring and guidance to less experienced engineers
• Ability to participate in Day 2 Support planning and preparation meetings throughout the network deployment process

Benefits

• Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
• We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Company Overview

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