Note: The job is a remote job and is open to candidates in USA. ToolBelt is the #1 marketplace for residential skilled labor, seeking a driven Account Manager to redefine skilled labor hiring. In this role, you will manage customer relationships, drive revenue growth, and serve as a trusted advisor to your accounts.

Responsibilities

• Own and manage a portfolio of 10–20 accounts, serving as the primary point of contact throughout the customer lifecycle
• Drive post-sale revenue growth by identifying upsell, cross-sell, and expansion opportunities, then closing them
• Build and nurture relationships with key stakeholders and decision-makers within each account
• Own renewals and proactively reduce churn by ensuring customers realize ongoing value from the platform
• Develop account plans that map customer goals to ToolBelt solutions and revenue opportunities
• Conduct regular check-ins, business reviews, and strategic conversations to deepen partnerships
• Negotiate contract renewals, pricing, and terms in partnership with Sales leadership
• Serve as the voice of the customer internally, advocating for their needs with product and engineering
• Approach every account with a growth mindset: continuously selling the value of ToolBelt beyond the initial sale
• Hit and exceed expansion and retention targets within your assigned accounts
• Partner with the sales team on handoffs to ensure a seamless transition from new business to ongoing account management
• Collaborate with sales, product, customer success, and leadership to deliver a seamless customer experience
• Use a CRM (e.g., Salesforce, HubSpot) to track account activity, document interactions, and manage your pipeline
• Share customer insights and feedback to inform product direction and the company roadmap
• Partner with onboarding and support teams to ensure customers get value quickly and consistently

Skills

• 3–5 years of professional experience in SaaS Account Management
• A proven sales background, with demonstrated success growing revenue within existing accounts
• Track record of managing a portfolio of multiple accounts (10–20) simultaneously
• Strong relationship-building skills with the ability to engage key stakeholders and decision-makers
• Comfort selling post-sale by identifying expansion opportunities and closing upsells and renewals
• Experience owning renewals, reducing churn, and hitting retention and growth targets
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and account management tools
• Excellent communication, negotiation, and presentation skills in a remote, distributed team setting
• Strong organizational skills and the ability to manage your own workflow across many accounts
• Experience and enthusiasm for working in a fast-paced startup environment
• Experience selling into retail, home improvement, or skilled-trade industries
• Background working in a high-growth or early-stage SaaS company

Benefits

• Comprehensive health package including medical, dental, and vision.
• Competitive base salary plus commission that rewards you for growing your accounts.
• Top performers join exclusive team adventures and events.

Company Overview