Note: The job is a remote job and is open to candidates in USA. Fortified Data is a fast-growing, fully remote database services company helping organizations optimize their most critical data environments. They are seeking a Database Administrator with hands-on experience supporting MySQL and PostgreSQL environments to ensure client database systems are stable, secure, and performing well.

Responsibilities

• Respond to client support requests within targeted SLA response times
• Troubleshoot and resolve common database issues including performance concerns, connectivity problems, blocking, and basic replication issues across MySQL and PostgreSQL
• Communicate ticket status clearly with team members and clients
• Document issue resolution in detail within our Ticket Management System
• Enter time spent with clients in real time
• Participate in a rotating on-call schedule for after-hours support
• Perform installation and patching of MySQL and PostgreSQL database software
• Conduct proactive database monitoring and routine maintenance
• Perform and verify backups and restores
• Support performance tuning efforts, including query review and index recommendations
• Assist with high availability and disaster recovery processes under the guidance of senior team members
• Write and maintain scripts to support routine database tasks
• Escalate complex architectural or performance issues to Senior DBAs and document findings for client-facing summaries
• Contribute to and follow internal process and support documentation

Skills

• 2 to 4 years of hands-on database administration experience across MySQL, PostgreSQL, or both
• Working knowledge of installation, configuration, and patching for MySQL and/or PostgreSQL
• Familiarity with replication concepts, such as MySQL master-slave replication or PostgreSQL streaming replication
• Experience performing and validating backups and restores
• Solid working knowledge of SQL, including writing and troubleshooting queries
• Exposure to basic performance tuning, such as index review and query analysis
• Basic scripting experience in Bash, Shell, or Python to support routine automation
• Working knowledge of Linux and Windows Server environments
• Customer Service: Listens and responds effectively to customer questions; resolves customer problems to the customer's satisfaction. Respects all internal and external customers and uses a team approach when dealing with customers to exceed expectations
• Ability to Multi-Task: Proven ability to manage multiple issues or projects successfully, bringing them to resolution in a timely manner
• Problem Solving: Recognizes and accurately evaluates the signs of a problem and works through structured troubleshooting to reach a resolution, knowing when to escalate
• Detail Oriented: Thoroughness in accomplishing a task through concern for all areas involved, no matter how small. Monitors and checks work and organizes time and resources efficiently
• Both MySQL and PostgreSQL
• Prior experience with a Managed Services Provider or client-facing support role
• Familiarity with cloud-based database services such as AWS RDS, Azure Database for MySQL/PostgreSQL, or Google Cloud SQL
• Exposure to monitoring tools such as Zabbix, Prometheus, Grafana, or Performance Monitor
• Basic familiarity with additional platforms such as Microsoft SQL Server or Oracle

Company Overview