Note: The job is a remote job and is open to candidates in USA. Percepta is a global consulting and technology company that focuses on enhancing customer experiences. They are seeking a Mandarin-English Bilingual Healthcare Customer Service Representative to support consumers with their healthcare benefit needs by providing exceptional service and resolving inquiries.

Responsibilities

• Answer incoming calls from customers
• Engage thoughtfully with customers to understand their needs
• Conduct research across multiple systems to resolve questions
• Provide clear, accurate information to help consumers navigate healthcare options
• Manage a high volume of interactions while maintaining quality and professionalism
• Follow a set schedule, including designated breaks and lunches

Skills

• At least 6 months of customer service experience
• Bilingual in English and Mandarin
• High school diploma or equivalent
• Strong empathy, patience, and attentiveness to customer's needs
• Comfort working with computer systems and Windows based applications
• A distraction free, designated home workspace
• A secure, high speed wired internet connection (minimum 25 mbps)

Benefits

• Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
• Supportive of your career and professional development
• An inclusive, community minded culture where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Your training experience includes engaging, instructor led online sessions that use both webcam video and audio
• Access to individualized coaching and thousands of free courses to support your growth

Company Overview