Note: The job is a remote job and is open to candidates in USA. EvenUp is on a mission to close the justice gap using technology and AI, empowering personal injury lawyers and victims to achieve justice. They are seeking a self-driven Manager of Account Management to develop and lead their customer expansion strategy, focusing on building a high-performing account management organization and establishing frameworks for revenue growth.

Responsibilities

• Define and implement the Account Management organizational structure, processes, and KPIs to support rapid scale
• Recruit, train, mentor, and manage a team of high-performing Account Managers, fostering a culture of excellence and customer advocacy
• Develop and standardize upsell and cross-sell playbooks specifically for the enterprise segment
• Collaborate cross-functionally with Sales, Product, and Customer Success to ensure a seamless customer experience and advocate for client needs
• Operate as a strategic builder, creating structure within ambiguity to drive consistent revenue outcomes

Skills

• 5+ years of experience in Account Management or Customer Success, with at least 2–3 years in a leadership role at a B2B SaaS company
• Proven track record of building and scaling a successful Account Management team in a high-growth, early-stage environment
• Exceptional leadership, coaching, and talent development skills with a focus on high performance
• Demonstrated ability to develop and execute complex account strategies and consistently exceed revenue targets
• A self-starter mentality with the ability to take full ownership and drive initiatives independently
• Strong experience in a 'founding team' capacity is highly preferred

Benefits

• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• A home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• A local in-person meet-up program.
• Hubs in San Francisco and Toronto.
• Please note the above benefits & perks are for full-time employees

Company Overview