Note: The job is a remote job and is open to candidates in USA. PDI Technologies empowers convenience retail and petroleum brands with innovative technology solutions. The Managed Services Analyst I role involves providing fuel inventory management and accounting services, supporting customers with fuel management, logistics distribution, and fuel reconciliation services.

Responsibilities

• Actively monitor designated customer’s tank readings
• Plan deliveries as indicated by current fuel level and average daily usage
• Monitor market direction and adjust delivery time as necessary to manage customer fuel needs with the company’s best purchasing opportunities
• Schedule, coordinate, and manage fuel deliveries to customer locations
• Build strong relationships with suppliers & carriers to support customer’s fuel management program
• Ability to make fuel procurement or financial decisions efficiently and independently within established guidelines
• Ability to participate in an on-call rotation requiring weekend and overnight availability
• Receive customer calls /emails, engaging with a warm, pleasant, and helpful attitude
• Identify customer problems and resolve timely either directly or through other departments for resolution; maintain communication with the customer throughout the process
• In addition to inbound phone calls and email, other methods of communication and requests for delivery need to be managed and executed upon to ensure timely and accurate delivery of service on behalf of the customer
• Review customer bulk fuel vendor invoice exceptions, correct errors, and dispute invoices on the customer's behalf as needed
• Collaborate with fuel vendors to resolve invoice discrepancies and ensure timely, accurate payment processing
• Process and review fuel transactions, including purchases, deliveries, and sales activity
• Track fuel inventory levels, costs, pricing, and volumes to support accurate financial reporting and margin analysis
• Reconcile fuel-related data across multiple systems, identifying and resolving discrepancies to ensure data integrity
• Prepare and manage customer statements while maintaining accurate records and documentation of fuel accounting activities
• Partner with internal teams, including Fuel Management, Accounting, and Reconciliation, to support customer operations
• Assist with reporting and analysis to support customer decision-making and operational performance

Skills

• High school diploma or equivalent required
• Minimum of 2 years of experience in dispatch, fuel accounting, or a related field required
• Proficiency with Microsoft Office, particularly Excel and other Office applications
• Strong attention to detail and ability to analyze and work with large data sets
• Basic understanding of accounting principles is required
• Comfortable working with systems, spreadsheets, and data entry
• Strong problem-solving, organizational, and multitasking skills
• Ability to prioritize and manage multiple tasks in a fast-paced, constantly changing environment
• Excellent verbal and written communication skills with the ability to effectively interact with stakeholders
• Ability to work independently as well as collaboratively in a team-oriented environment
• Ability to work nights and weekends as needed to support the on-call rotation
• Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future
• Associate or bachelor's degree in Accounting, Finance, Supply Chain Management, Logistics, or a related field preferred
• Petroleum industry experience preferred

Benefits

• PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career.
• This includes a competitive salary, market-competitive benefits, and a quarterly perks program.
• We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements.
• Employees have access to continuous learning, professional certifications, and leadership development opportunities.
• Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.

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