Note: The job is a remote job and is open to candidates in USA. eLEND is modernizing mortgage by blending human expertise with smart technology to create a more accessible lending experience. The Loan Advisor Assistant plays a critical role in supporting borrowers exploring specialty loan options and ensuring they are properly connected to licensed loan advisors.

Responsibilities

• Manage and convert specialty leads (construction, renovation, and chattel) provided by the company into qualified mortgage applications
• Conduct high-volume outbound outreach, averaging 40–50 calls per day, while maintaining a professional and consultative approach
• Interview prospective borrowers to gather financial and credit information
• Seamlessly connect qualified borrowers with licensed loan advisors for next-step consultations
• Maintain strong working knowledge of specialty lending programs and eligibility requirements
• Ensure full compliance with all federal, state, and company mortgage regulations and policies
• Maintain required state mortgage licensing standards applicable to the role
• Provide regular updates to the Business Development Manager and Loan Advisors on lead conversion performance and loan status
• Work toward monthly production and conversion goals
• Support additional responsibilities based on experience and competencies

Skills

• High School Diploma or GED required
• Strong interpersonal and communication skills with the ability to build rapport quickly
• Demonstrated understanding of mortgage products, lending criteria, and basic credit analysis
• Ability to manage multiple leads and applications simultaneously in a fast-paced environment
• Knowledge of federal and state mortgage regulations and internal compliance standards
• Results-oriented mindset with a focus on customer experience and ethical lending practices
• Alignment with and embodiment of eLend's core values
• Active NMLS license preferred, licensed in at least one state
• Candidates who have passed the NMLS SAFE Exam and require sponsorship will also be considered

Benefits

• Comprehensive health, dental, and vision benefits
• 401(k)
• Generous PTO and paid holidays
• Fully Remote
• Modern tools and tech-forward workflows

Company Overview