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[Remote] Lead Product Manager - Services Experience (Remote - United States)

Remote · Italy Full-time

Note: The job is a remote job and is open to candidates in USA. Yelp is a platform that connects consumers with local professionals in the home services market. As a Lead Product Manager, you will own the strategy and execution of enhancing user experiences and monetization efforts, particularly through the development of Yelp Assistant, an AI-powered conversational experience.

Responsibilities

  • Own the upper-funnel user experience, identifying the information and interactions that move consumers from exploration toward submitting a project (request-a-quote)
  • Define and execute a monetization strategy outside of Yelp Assistant, including features like shareable 'Request a Quote' links and enhanced project workspace capabilities
  • Establish and communicate a 12–18 month product roadmap for your lane, aligning stakeholders across Engineering, Design, Ads, and Marketing
  • Partner with design and analytics to analyze consumer journey data, identify high-leverage conversion opportunities, and run rapid experiments
  • Contribute to Yelp Assistant feature development as needs emerge post-launch, including defining chat UX patterns, instrumentation, and evaluation frameworks
  • Define success metrics (project submissions, funnel conversion rates, connected user need, revenue proxies) and build dashboards to track progress
  • Collaborate cross-functionally with peer PMs, Engineering Managers, and commercial stakeholders to ensure monetization efforts complement the broader Yelp Assistant strategy

Skills

  • A strong foundational knowledge of what it takes to succeed as a Product Manager, with demonstrated expertise in consumer journeys, conversion optimization, or marketplace dynamics
  • Proven ability to analyze user funnels and translate insights into product changes that measurably move key metrics
  • Strong appreciation for UX design and an ability to reason about how information presentation and interaction patterns drive user behavior
  • Experience with or strong familiarity with LLM/chat product experiences, including conversational design, evaluation frameworks, or chat-based interfaces
  • Track record of setting product vision and roadmap for 12+ months, and driving execution in partnership with engineering teams
  • Comfortable operating across multiple surfaces (iOS, Android, Web) and working with experimentation platforms to validate hypotheses
  • Excellent communication and stakeholder management skills; able to align cross-functional partners around a shared strategy
  • A Bachelor's Degree or an equivalent work experience is required

Benefits

  • You may also be offered a bonus, restricted stock units, and benefits.
  • This opportunity has the option to be fully remote in all locations across the US.
  • You can find more information about Yelp's five star benefits here!

Company Overview

  • Yelp is an online platform that connects people with great local businesses through user-generated reviews and recommendations. It was founded in 2004, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.yelp.com.
  • Company H1B Sponsorship

  • Yelp has a track record of offering H1B sponsorships, with 6 in 2026, 47 in 2025, 42 in 2024, 61 in 2023, 84 in 2022, 61 in 2021, 72 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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