Note: The job is a remote job and is open to candidates in USA. Humana Inc. is a leading U.S. healthcare company that focuses on making it easier for people to achieve their best health. They are seeking a Lead Product Manager to drive enterprise value by developing automation opportunities across various healthcare segments, leveraging data analysis and cross-functional collaboration to improve operational outcomes.

Responsibilities

• Drive enterprise value by developing automation opportunities across CenterWell segments, including Home Health, Primary Care, and Pharmacy
• Partner across teams to uncover workflow inefficiencies and design human-centered, AI-enabled solutions that improve experience, efficiency, and clinical/operational outcomes
• Define leading indicators to measure success and guide continuous improvement through data analysis and process mapping
• Promote scalable, reusable automation capabilities and responsible automation adoption within a regulated healthcare environment
• Work directly with CenterWell segments to uncover, shape, and advance automation opportunities that deliver measurable value
• Apply data analysis, journey mapping, and process mapping to identify friction points, measure opportunity size, and define clear leading indicators of success
• Guide development of automation use cases from concept through validation, partnering with product, engineering, clinical, compliance, and operational teams
• Ensure solutions meet user needs, promote reuse of scalable AI-enabled capabilities, and refine opportunities using performance insights and priorities

Skills

• 5+ years in experience strategy, service design, process improvement, or automation-focused roles, with experience developing opportunities
• Experience in process mapping (e.g., journey maps, swimlanes, value stream mapping) and using data to identify inefficiencies, measure opportunities, and define leading indicators
• Working knowledge of automation technologies (e.g., RPA, workflow orchestration, agentic automation) and familiarity with AI/ML or generative AI applications in enterprise settings
• Understanding of healthcare workflows and ecosystems, including clinical and operational processes across Home Health, Primary Care, or Pharmacy
• Ability to partner with product, engineering, clinical, compliance, and operations teams to shape and advance solutions
• Ability to translate user needs and challenges into scalable, experience-driven solutions
• Experience communicating product updates, milestones, and progress to internal and external partners, with the ability to align diverse teams around opportunities and outcomes
• Preference given to candidates in these locations, with expected in-office work as needed: Boston, MA; Dallas/Fort Worth, TX; Fort Lauderdale/Miami/Orlando/Tampa, FL; Louisville, KY; Nashville, TN; New York, NY; Washington, DC

Benefits

• Bonus incentive plan
• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance

Company Overview

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