Note: The job is a remote job and is open to candidates in USA. Lob is a company transforming the direct mail industry through technology. They are seeking a Lead Product Designer to scale their product and design systems, focusing on elevating the design organization and creating high-impact features.

Responsibilities

• Leveraging best in class design practices and a deep understanding of JTBD, deliver recommendations that reduce friction across key customer workflows
• Be the customer advocate. Drive roadmap prioritization conversations that stem from both qualitative and quantitative insights into how customers interact with our product
• Refine Design Team processes with AI at the core - from initial discovery and wireframing to developer handoff - to improve output quality and lead time
• Partner closely with Engineering to account for different use cases and edge cases. Raise healthy tension between UX, product scope, and technical feasibility
• Provide high-quality, actionable feedback to junior and mid-level designers through structured critique sessions to support design quality and consistency
• Explore AI-first interfaces, including non-linear workflows and proactive system interactions
• Conduct design reviews and QA audits to ensure shipped features meet usability and aesthetic standards
• Ensure design system components are accessible, tokenized, and modular

Skills

• 7+ years of product design experience, with at least 2 years in a leadership capacity
• A proven track record of building and scaling design systems
• A portfolio demonstrating sophisticated UI/UX work, but more importantly, the documentation and logic behind the systems you've built
• Experience directly coaching other designers and helping them level up their visual and strategic skills

Benefits

• Equity
• Perks
• Competitive benefits
• Remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA

Company Overview

• Lob provides direct mail and address verification APIs which allows businesses to send personalized mail to their customers. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://lob.com.

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