Note: The job is a remote job and is open to candidates in USA. Permanent Choice Laser Hair Removal & Cosmetic Centers is a trusted name in laser hair removal and electrolysis since 1991. They are seeking a Lead Customer Service & Clinic Administrator to guide their administrative team, oversee projects, and ensure effective communication between clients and the clinic operations leadership.

Responsibilities

• Lead the administrative team (of two), providing day-to-day guidance, direction, and support
• Oversee projects and initiatives, keeping them organized, tracked, and completed on time and to standard
• Coordinate workload across the administrative team, distributing tasks and ensuring clear communication and follow-through
• Serve as the point of contact between the administrative team and the Clinic Operations Director, escalating issues and recommending solutions
• Support onboarding, training, and development of administrative team members
• Identify opportunities to improve processes, consistency, and efficiency across the team
• Be a knowledgeable first point of contact for clients by phone, text, and email, and guide them through consultations on hair removal, electrolysis, and broadband light services
• Schedule and manage appointments in our booking system (MyTime)
• Coordinate communication between clients and technicians
• Handle payments, refunds, voids, and receipts accurately
• Fulfill prescription requests and coordinate communication between pharmacy and client
• Follow up with prospective clients and make appointment confirmation calls
• Manage and organize email communications, and help cover phone shifts as needed

Skills

• Strong leadership, organizational, and team-coordination skills
• A genuine people-person with warm, professional communication skills
• Highly organized, detail-oriented, and able to juggle multiple priorities
• Comfortable on the phone and with email/scheduling software
• Self-motivated and dependable — someone who thrives working independently from home, while keeping a team aligned
• A reliable home workspace and internet connection
• High school diploma or GED
• Must reside in Minnesota
• Prior administrative, customer service, or team lead experience preferred

Benefits

• Complimentary services for personal use
• 401(k) with company match
• Paid time off and Minnesota Paid Leave
• Company-paid life insurance
• Work from home (after in-person training)

Company Overview