Note: The job is a remote job and is open to candidates in USA. Karchem Consulting is a boutique consulting and services firm focusing on laboratory informatics software in the biotechnology and life sciences industries. The role involves business analysis and technical work, specifically in documenting user needs and configuring lab software like ELNs and LIMS.

Responsibilities

• Troubleshooting laboratory software support issues
• Collaborate closely with lead consultants, application vendors, and client IT teams to tackle challenges head-on
• Collaborate with client stakeholders to define requirements for enhancements or new functionality within laboratory software systems
• Configure and support the implementation of laboratory software through the user interface and API-based workflows
• Document user requirements, workflows, and system configurations to support project deliverables and ensure smooth client handoffs
• Develop and deliver user training for lab software systems
• Over time, take on more challenging and engaging projects, expanding expertise with lab software
• Contribute to internal knowledge bases, configuration guides, and training documentation to support team scalability at the appropriate level
• Participate in internal company initiatives, including contributing to team training programs and supporting a collaborative remote culture

Skills

• A degree in biology, molecular biology, life sciences, biological engineering, biomedical engineering, bioinformatics, or a related scientific or interdisciplinary life sciences field
• Experience working in a lab environment
• Critical thinking skills, including a problem-solving mindset and a detail-oriented approach
• Strong attention to detail in all position areas, including software configuration, documentation, and handling client data and deliverables, to guarantee accuracy, consistency, and quality
• Ability to learn and apply knowledge of complex scientific processes and workflows such as NGS, RNA/DNA techniques, in vivo, protein engineering, etc
• Familiarity with MS Office Suite / MS Teams / Slack / Google Workspace / Zoom
• Proficiency with Excel formulas and functions
• Excellent written and verbal communication skills, with the ability to manage competing priorities across multiple client engagements
• Self-directed and organized, with the discipline to work effectively in a remote environment and adhere to established procedures and policies
• Industry experience in the biotech, biopharma, or life sciences industries
• Customer service experience
• Understanding of relevant lab business requirements and scientific data
• Understanding of relational databases and exposure to SQL (PostgreSQL, MySQL)
• Experience with an ELN/LIMS such as Benchling, Revvity Signals, Labguru, Sapio, etc
• Exposure to lab automation using API endpoints and ETL tools
• Familiarity with diagramming tools such as Lucidchart
• Exposure to project management tools such as Smartsheet, Jira, Asana, etc
• Exposure to IDEs such as Visual Studio Code or PyCharm
• Exposure to Git version control with BitBucket or GitHub
• Exposure to programming languages such as Python 3.x, Java, C++, JavaScript, etc
• Exposure to SaaS/Cloud infrastructure and related services, such as AWS Lambda, EC2, ECR, EventBridge, etc

Benefits

• Competitive compensation
• Quarterly Performance Bonuses that allow you to participate in the success of the business that you help create
• Generous holiday, paid vacation, and sick leave policies, including a paid company shutdown between Christmas and New Year's Day
• Parental leave eligibility after 90-days of employment, with partially paid parental leave after 1 year (specifics of parental leave may vary by employment state and local laws)
• Comprehensive health insurance, vision insurance, and dental insurance plans, with 100% company-paid premium options
• Retirement benefits with matching company contributions
• Company culture benefits include paid company lunches, annual in-person company retreats, etc.
• Professional development opportunities and an annual stipend for conferences, certifications, and continuing education
• Home office setup stipend and technology benefits
• Monthly cell phone/home internet reimbursement
• And more…

Company Overview

• Karchem Consulting supports lab software selection, implementation, and configuration for ELN, LIMS, and SDMS systems. It was founded in 2018, and is headquartered in Reading, Massachusetts, USA, with a workforce of 11-50 employees. Its website is https://karchemconsulting.com.