Note: The job is a remote job and is open to candidates in USA. Personified is a managed IT and cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. The IT Operations Associate will assist in running day-to-day technology operations for clients, focusing on onboarding, offboarding, and tech procurement processes.

Responsibilities

• Supporting and implementing onboarding, offboarding, and tech procurement processes and procedures for 50 to 60 clients
• Supporting the maintenance of documentation for IT operations procedures and policies, including an IT Operations Playbook for each client
• Assist with improving upon existing IT operations systems and workflows
• Working closely with client points of contact staff to ensure clear communication and effective processes surrounding the intersection of IT, Operations, and HR
• Responding to IT operations support request tickets via email, Slack, and ticketing system
• Documenting client requests to track progress to completion, identifying chronic problem areas, and ensuring a high level of customer service
• Processing administrative IT requests from clients on an ad hoc basis as it relates to onboarding, offboarding, and tech procurement
• Co-facilitate client data security training alongside other Personified staff
• Other duties as needed

Skills

• 2+ years of experience in a customer-facing role
• Proven track record of providing great customer experiences
• Highly organized
• Responsive
• Detail-oriented
• Comfortable interacting with clients and their staff through email, Slack, and virtual meetings
• Skilled at executing and improving on operational processes
• Impeccable customer service skills
• Ability to prioritize and complete tasks in a fast-paced environment
• Self-starter
• Team player
• Ability to pick up new systems and technical concepts quickly
• Ability to provide suggestions to improve upon current operational workflows and processes

Benefits

• Remote work environment
• Competitive pay
• Healthcare packages contributed to by Personified
• Optional 401K matched by Personified
• Cell phone stipend
• Annual learning & development stipend

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