Note: The job is a remote job and is open to candidates in USA. One80 Intermediaries is a global insurance distribution platform specializing in various insurance services. They are seeking an Insurance Service Representative to provide exceptional customer service, respond to inquiries, and resolve issues related to coverage, claims, billing, and account information.

Responsibilities

• Respond to inbound calls, emails, and other inquiries from customers and carriers in a professional, courteous, and timely manner
• Place outbound calls as needed to follow up on customer inquiries, resolve outstanding issues, or provide updates
• Maintain accurate and complete customer service notes and documentation in the CRM system
• Process client requests, policy changes, and updates received via phone, mail, or email
• Identify opportunities for process improvement and communicate recurring issues or suggestions to the Team Lead or Supervisor
• Follow established procedures to ensure compliance with company, client, and regulatory requirements, including HIPAA
• Meet or exceed individual performance goals related to SLA, quality, and customer satisfaction
• Participate in ongoing training to maintain up-to-date knowledge of products, procedures, and systems
• Collaborate effectively within the team by sharing information, assisting peers, and contributing to a supportive and communicative environment
• Support departmental initiatives, quality reviews, and process enhancements
• Uphold a positive and professional demeanor that reflects the organization’s customer-centric culture

Skills

• High School diploma or equivalent with 1 to 2 years of customer service experience ideally in a call center or similar environment
• Strong technical aptitude with ability to manage and transition between multiple systems, applications, and communication channels throughout the workday
• Follow established procedures to ensure compliance with company, client, and regulatory requirements, including HIPAA
• Meet or exceed individual performance goals related to SLA, quality, and customer satisfaction
• Participate in ongoing training to maintain up-to-date knowledge of products, procedures, and systems
• Collaborate effectively within the team by sharing information, assisting peers, and contributing to a supportive and communicative environment
• Uphold a positive and professional demeanor that reflects the organization's customer-centric culture
• Insurance, healthcare, or financial services industry experience preferred
• Life & Health license (IL) preferred but not required

Company Overview