Note: The job is a remote job and is open to candidates in USA. Capacity is an AI-powered support automation platform dedicated to helping teams optimize their work. The Inside Sales Representative will be responsible for identifying and qualifying prospective customers while managing leads to support the Account Executive team.

Responsibilities

• Identify and engage potential customers through strategic outbound efforts including cold calling, research, networking, and marketing-supported campaigns. Leverage marketing-generated content and tools to enhance outreach
• Act as the first point of contact for inbound leads generated through marketing initiatives (webinars, guides, website forms, etc.). Conduct discovery calls to assess fit, build interest, and advance prospects through the funnel
• Qualify leads through thoughtful discovery and needs analysis. Manage and prioritize both inbound and outbound leads, ensuring timely follow-up and consistent movement through the sales funnel
• Partner with Marketing to align on campaign messaging, target segments, and performance feedback. Work closely with Account Executives to ensure smooth handoffs of qualified opportunities and share insights that inform ongoing go-to-market strategies
• Establish and grow relationships with prospects by understanding their pain points and objectives. Share tailored insights, product knowledge, and use cases to build trust and long-term interest

Skills

• Exceptional written and verbal communication skills, with an emphasis on persuasive and clear presentation abilities
• Proficient in CRM software and Google Suite
• Demonstrated ability to work collaboratively and foster a team-oriented environment
• Strong analytical skills
• Familiarity with sales engagement platforms (Salesforce, Outreach, Apollo, etc.) is a plus

Benefits

• Employer-paid health insurance (for you and your eligible dependents)
• Profit Interest Units/incentive compensation
• Unlimited vacation policy
• 401(k) with a company match
• Short term disability insurance
• Group life AD&D insurance
• A supportive, diverse workplace where we prioritize respect for each other and our clients
• A fun and collaborative team culture
• Commission plan to calculate the on-target earnings (OTE), bringing the estimated total compensation to approximately $80,000

Company Overview