Note: The job is a remote job and is open to candidates in USA. HSN is part of the QVC Group, a Fortune 500 company with multiple retail brands. The Customer Service Specialist role involves supporting customers through inbound calls, problem-solving, promoting products, and maintaining high call volumes while working from home.

Responsibilities

• Busy day handling a high volume of our inbound customer inquiries
• Offer additional products on each customer interaction
• Assist customers with questions while personalizing the experience for each caller
• Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
• Opportunity for advancement and upward mobility across the entire QVC Group family of brands
• Report to an assigned Customer Service Supervisor

Skills

• Provide a distraction free work from home environment
• 12 months or more of customer service experience
• Learn and work in a virtual environment
• Communicate with a variety of styles
• Navigate multiple systems and screens
• Follow HSN computer system requirements
• Troubleshoot own technical problems (partner with IT when needed)
• Available to work weekends, holidays, and additional hours
• Spanish speaking bilingual opportunity available

Benefits

• Competitive compensation
• Paid time off
• An employee assistance program
• Parental leave
• Paid volunteer hours
• Amazing company discounts
• Health care benefits starting on day 1
• 401(k)
• Tuition reimbursement benefits

Company Overview