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Remote Hotel Reservations Specialist | Customer Support

Remote · Japan Full-time

About the position We are expanding its remote travel division and seeking detail-oriented individuals to assist guests with hotel reservations, itinerary coordination, and high-level client support. You’ll help clients select accommodations, manage reservations, and ensure every travel experience is smooth from start to finish.

Responsibilities

  • Process and confirm hotel bookings through preferred travel partners
  • Communicate with clients regarding rates, availability, and details
  • Provide professional customer service via phone, email, or chat
  • Research properties and destination amenities to match client needs
  • Maintain accurate records of reservations and client preferences Requirements
  • Exceptional communication and organization skills
  • Enthusiasm for travel, hotels, and guest satisfaction
  • Self-discipline and accountability in a remote environment
  • Basic computer proficiency and comfort learning new systems Benefits
  • 100 % remote structure with flexible scheduling
  • Access to professional travel training and certification paths
  • Mentorship and advancement opportunities within Destination Knot
  • Access to industry discounts after completion of onboarding Apply To this Job

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