Job Summary

• GracePath Healthcare is seeking a detail-oriented and compassionate Remote Home Care Scheduler to join our dynamic team. This work-from-home position is perfect for individuals with excellent communication and organizational skills who want to contribute meaningfully to patient care coordination. As a scheduler, you will play a crucial role in ensuring timely and effective in-home care services by managing appointments, staffing caregivers, and supporting patients and their families with scheduling needs. Join us in our mission to provide accessible, high-quality home care across the U.S.
• Key Responsibilities
• * Coordinate and schedule in-home care services for patients based on their individual care plans.
• * Assign and confirm caregiver appointments in alignment with patient preferences, needs, and caregiver availability.
• * Communicate professionally with caregivers, clients, and family members via phone, email, or messaging platforms.
• * Maintain accurate records of all scheduled shifts, cancellations, and client communications.
• * Respond promptly to same-day schedule changes, emergency requests, and cancellations.
• * Monitor caregiver attendance and availability and update the scheduling database regularly.
• * Collaborate with case managers, HR, and care teams to ensure efficient coverage and compliance.
• * Provide ongoing support to caregivers regarding their schedules, shift updates, and any concerns.
• * Utilize scheduling software and internal tools to manage workflow efficiently.
• * Ensure all scheduling complies with healthcare regulations and GracePath policies.
• Required Skills and Qualifications
• * High school diploma or equivalent (Associate degree in healthcare administration or a related field preferred).
• * Strong command of English with excellent verbal and written communication skills.
• * Proficiency in scheduling tools, Google Workspace, Microsoft Office, or CRM systems.
• * Ability to multitask and manage a high volume of scheduling calls or messages daily.
• * Strong customer service skills and ability to handle sensitive situations professionally.
• * Familiarity with healthcare scheduling or care coordination is highly desirable.
• * Reliable high-speed internet and a quiet home workspace.
• Experience
• * Minimum 1 year of experience in scheduling, customer service, or administrative roles, preferably in the healthcare or home care industry.
• * Experience with remote work tools (Zoom, Teams, VoIP platforms) is a plus.
• * Familiarity with Electronic Medical Records (EMR) systems is a strong advantage.
• Working Hours
• * Flexible shifts available based on Eastern or Central Time Zones.
• * Options for full-time or part-time roles.
• * May require occasional weekend or evening coverage based on patient needs.
• Knowledge, Skills, and Abilities
• * Knowledge of home care services and basic medical terminology.
• * Exceptional time management and problem-solving abilities.
• * Empathy and patience in dealing with elderly or disabled clients and their families.
• * Ability to work independently with minimal supervision while meeting deadlines.
• * Strong attention to detail and accuracy in data entry and communication.
• Benefits
• * Competitive hourly pay and performance-based incentives.
• * 100% remote work – enjoy the comfort of working from home.
• * Flexible scheduling options.
• * Paid training and continuous learning opportunities.
• * Healthcare benefits for eligible full-time employees.
• * Career growth pathways within GracePath Healthcare.
• * Supportive and collaborative virtual team culture.
• Why Join GracePath Healthcare?
• At GracePath Healthcare, we are more than just a provider — we are a community dedicated to compassionate care. As a Remote Home Care Scheduler, you will directly impact the lives of patients and their families by ensuring they receive timely and consistent care. We value flexibility, integrity, and innovation, and we offer an inclusive and purpose-driven work environment where your contributions are celebrated.
• How to Apply If you are passionate about helping others, thriv Apply To this Job