Note: The job is a remote job and is open to candidates in USA. Experian is a global data and technology company, powering opportunities for people and businesses around the world. The Home Advisor role focuses on handling high-volume customer interactions to produce qualified leads for lending partners while delivering a positive customer experience and meeting performance goals.

Responsibilities

• Manage a high volume of inbound and outbound calls to produce qualified leads
• Engage with customers by phone, email, and text to answer inquiries and guide next steps
• Deliver a positive, professional customer experience balancing speed and quality
• Follow structured call flows and best practices to support pre-approval conversations
• Partner with our teams to support lead submissions and program execution
• Communicate with real estate agents to coordinate and support customer needs
• Meet performance metrics, including call volume, contact rate, and conversion

Skills

• 1+ years of experience in mortgage, lending, or financial services with a focus on sales, lead generation, and conversion in a high-volume call center environment
• NMLO licensing, or demonstrate the willingness to obtain certification within 6 months of hire

Benefits

• Great compensation package including uncapped commission
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Company Overview

Company H1B Sponsorship