Note: The job is a remote job and is open to candidates in USA. Esko, a Veralto company, is a global provider of integrated software and hardware solutions. The Global Customer Success Manager leads the post-sale experience for strategic global accounts, driving adoption, value realization, and retention.

Responsibilities

• Owning the global post-sale customer journey (onboarding → adoption → retention)
• Leading QBRs / EBRs with executive stakeholders
• Building and executing outcome-based Success Plans
• Driving adoption and aligning to measurable KPIs
• Monitoring customer health and mitigating risks
• Partnering with Sales, Services, Support, and Product
• Elevating customer feedback into product and roadmap discussions

Skills

• 5–10 years in Customer Success, Consulting, or Strategic Account Management in B2B SaaS
• Experience managing enterprise/global accounts
• Proven experience leading QBRs / EBRs with executives
• Demonstrated ability to drive cross-functional alignment without authority
• Experience with CRM/CS tools (Salesforce, Gainsight)
• Experience working with customers in the printing, packaging, or label industry; familiarity with packaging and print production workflows is highly preferred

Benefits

• Health, dental, vision, and 401(k) with match starting Day 1!
• Flexible working hours in a US Remote environment, empowering you to collaborate globally while managing your schedule with autonomy and balance
• Comprehensive health benefits to support you and your family
• Professional onboarding and continuous learning opportunities,
• A highly collaborative, global team environment
• Clear career growth and development pathways
• We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Company Overview