Note: The job is a remote job and is open to candidates in USA. Shippo is a company focused on providing logistics technology for global e-commerce. They are seeking a Fraud Operations Analyst to review suspicious activity, investigate fraud patterns, and protect merchants and carriers from abuse in a temporary remote role.

Responsibilities

• Review and triage alerts flagged by Sift, Stripe RADAR, and internal reports
• Investigate suspicious accounts and transactions; recommend and execute account actions where appropriate
• Maintain performance metrics and SLA adherence
• Document findings with clarity and consistency in Shippo’s fraud management tools
• Educate customers on best practices for safe shipping, account security, and preventing fraudulent activity
• Collaborate with Customer Support and Operations on escalations
• Embody Shippo’s values — curiosity, ownership, and compassion — in every investigation

Skills

• 1–3 years of experience in shipping and logistics and/or fraud prevention
• Strong analytical and communication skills; high attention to detail
• Proven track record of meeting SLAs or productivity targets in an operational environment
• Comfort working in multiple systems (e.g., Sift, Stripe, Looker)
• Experience working in a remote or distributed environment with a proven track record of maintaining high output
• Integrity and sound judgment when handling sensitive data and decisions
• Desire to learn within a mission-driven team

Company Overview