Note: The job is a remote job and is open to candidates in USA. Drexel University is seeking a Financial Aid Counselor to manage the processing of federal, state, and institutional financial aid programs. This role involves providing excellent customer service to students and collaborating with various university offices to resolve financial aid issues.

Responsibilities

• Learn and comply with current regulations for all federal, state, and university financial aid programs
• Support daily operations centered around the processing of financial aid programs
• Address financial aid incidents received through various venues; e-mail, assigned by call center or by phone
• Participate in internal office committees as determined by the FA Management
• Act as liaison with various university offices as appropriate
• Recommend and administer policies/procedures for the administration of financial aid programs and the day to day activities of the financial aid office
• Review/Prepare financial aid correspondence in all venues when necessary
• Give presentations before students, parents and outside groups on the overall financial aid application process and program eligibility requirements
• Understand and adhere to Drexel University’s compliance standards as they appear in the Code of Conduct and Conflict of Interest Policy
• Other duties as assigned

Skills

• Minimum of a Bachelor's Degree or the equivalent combination of education and work experience. (Please review the Equivalency Chart for additional information.)
• Minimum of 1 year of Financial aid or related experience in higher education
• Ability to work some evenings and weekends during the year
• Excellent communication skills, both verbal and written
• Ability to work with a variety of students and families
• Working knowledge of the following financial aid systems: Banner/Ellucian SIS, COD, NSLDS and PHEAA

Benefits

• Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.
• Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel’s compensation framework.
• For information about benefits, please review Drexel’s Benefits Brochure.

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