Note: The job is a remote job and is open to candidates in USA. Health Advocate is the nation’s leading provider of health advocacy and integrated benefits programs. As a Benefits Associate, you will guide members through their healthcare benefits, resolve issues, and ensure they make informed decisions about their health and financial needs.

Responsibilities

• Guide Members with Clarity & Confidence: Answer incoming calls and emails, providing clear explanations about benefits, costs, and provider options
• Be a Trusted Advisor: Help members compare benefits during open enrollment, life changes, and coverage updates, ensuring they make the best decisions for their health and financial needs
• Solve Problems with Compassion: Assist members in resolving benefit-related issues, researching plan details, and ensuring they receive the care they need
• Coordinate & Follow Up: Place outbound calls for issues requiring further research, ensuring members receive timely updates and resolutions
• Master the Details: Stay informed on commercial plans, Medicare coordination of benefits, and group health plan structures to provide accurate, up-to-date guidance

Skills

• At least one year of customer service or benefits experience
• Ability to listen, empathize, and explain complex topics clearly
• Ability to multi-task and manage inquiries efficiently
• Strong attention to detail
• Comfortable using MS Word, Excel, and internal systems
• Eager to learn about benefits administration, healthcare plans, and insurance coordination
• Strong concentration and attention to detail
• Critical thinking and problem-solving skills
• Effective verbal and written communication skills

Benefits

• Work from home opportunity
• Comprehensive Training & Equipment: We set you up for success with thorough onboarding, ongoing development, and all necessary work equipment.
• Career Growth & Development: Whether you’re starting fresh or looking to expand your expertise, we provide mentorship, training, and growth opportunities to help you advance.
• Robust medical, dental, vision, tuition assistance, a 401(k) with company match, PTO, and paid holidays

Company Overview