Note: The job is a remote job and is open to candidates in USA. Gardner Resources Consulting, LLC is seeking an experienced Epic Cheers CRM professional to support patient outreach and call center campaign initiatives within a large-scale Epic environment. The role involves configuring and optimizing Epic Cheers CRM to enhance patient communication and engagement, managing Call Hub workflows, and collaborating with various teams to ensure alignment with operational goals.

Responsibilities

• Configure, optimize, and support Epic Cheers CRM to drive patient communication and engagement strategies
• Manage and execute Call Hub workflows, including scripting, routing, and call tracking for inbound and outbound patient calls
• Build, launch, and track Campaigns aimed at patient outreach, scheduling, reminders, and health initiatives
• Collaborate with clinical, IT, and call center teams to ensure CRM workflows align with operational and patient care goals
• Provide subject matter expertise on Epic Cheers best practices and functionality
• Troubleshoot and resolve CRM-related issues promptly to minimize downtime
• Train and mentor staff on new workflows, campaign setup, and CRM reporting tools

Skills

• Epic Cheers CRM certification (or current Epic proficiency badge in Cheers, Call Hub, and/or Campaigns)
• Hands-on experience implementing or managing Epic Call Hub and Campaigns functionality
• Previous experience in a healthcare setting with patient communication or call center operations
• Strong understanding of patient outreach workflows and CRM best practices
• Excellent communication and collaboration skills, able to work with cross-functional teams
• Experience with large-scale Epic implementations in an enterprise healthcare environment
• Ability to analyze campaign performance data and recommend improvements
• Familiarity with other Epic modules that integrate with Cheers CRM

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