Note: The job is a remote job and is open to candidates in USA. Career Soft Solutions Inc is seeking an experienced Epic Application Analyst Level 3 with strong EpicCare Ambulatory expertise to support ongoing system operations in a live healthcare environment. This role focuses on production support and operational management, including handling ticket queues, resolving user issues, and supporting ambulatory workflows.

Responsibilities

• Managing ticket queues (ServiceNow or similar)
• Responding to physician issues
• Clinic workflow problems
• System defects
• Prioritizing user requests and system changes
• Coordinating fixes with Epic build teams
• Technical teams
• Supporting workflow optimizations
• System enhancements
• Helping users understand how Epic should function
• How to fix workflow issues

Skills

• EpicCare Ambulatory Certification (MANDATORY)
• Strong experience in: production support
• Ticket queue management
• User-facing troubleshooting
• Experience working in a live Epic environment
• Ability to handle high-volume requests independently
• Experience supporting multiple Epic modules
• Clinical workflow understanding
• Experience in large hospital systems

Company Overview

Company H1B Sponsorship