Note: The job is a remote job and is open to candidates in USA. Cottingham & Butler is looking for an experienced Enterprise Systems Administrator to manage and enhance their enterprise applications, including Salesforce and internally built platforms. The role involves system administration, configuration, integrations, and platform strategy while partnering with various teams to ensure reliable and scalable systems.

Responsibilities

• Administer and optimize CRM and enterprise applications
• Manage roles, permissions, security settings, workflows, and automation
• Configure and customize platforms using declarative tools and development where needed
• Oversee releases, upgrades, and adoption of new features
• Maintain data quality and governance standards
• Partner with business units to improve processes and system usage
• Support and develop API integrations and data flows
• Build reports, dashboards, automation, and proof‑of‑concept solutions
• Evaluate platform capabilities, including AI tools like Salesforce Einstein
• Document system architecture and provide advanced user support and training

Skills

• Bachelor's degree in IT, Computer Science, Information Systems, Business, or equivalent experience
• 5+ years administering enterprise applications (CRM/ERP)
• Hands-on Salesforce administration experience
• Experience with API integrations and data synchronization
• Strong understanding of security, governance, and reporting
• Salesforce development (Apex, Flow, LWC) and Salesforce certifications
• Experience in insurance, financial services, or agency management systems (e.g., Applied Epic)
• Experience with platform AI tools and low‑code/custom-built applications

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