Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. They are looking for a Solution Consultant to drive solution discovery and design of Five9’s AI Agents Solutions, collaborating on sales proposals and providing pre-sales support to optimize customer results.

Responsibilities

• Partner with direct and indirect sales teams to acquire new Five9 customers and increase Five9 footprint within the install base
• Drive and engage prospect facing solution discovery, with a focus on integrating Five9 technology into an organization’s existing infrastructure
• Translate customer business needs/outcomes to technical solutions
• Provide subject matter expertise to Five9 Sales Directors and Solution Consultants
• Educate, enable, and empower Five9 direct and indirect sellers
• Deliver customized solution demonstrations & presentations
• Remain up to date on the latest technologies with respect to all things Contact Center and CX AI
• Answer prospect/customer-initiated Requests for Proposal (RFP) and Requests for Information (RFI)
• Effectively communicate opportunity engagement plans, progress, and status to both internal and customer organizations
• Continually seek out opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization
• Develop materials in-line with specific sales and/or services opportunity requirements
• Work with Professional Services to align on configuration of products for customers and ensure a seamless pre to post sales transition
• Identify and initiate opportunities for continual team process improvement while working with cross team internal stakeholders
• Work with Marketing and Product Managers to define new products & initiatives and provide insight from the field back to these groups
• Must be able to travel nationally on short notice, up to 60% at times, providing on-site consulting work to clients in addition to working remotely from your home office

Skills

• Years of experience – 5+ Years
• Business acumen, with an engineering mindset
• Outstanding verbal, written and presentation skills with the ability to foster effective customer relationships
• Technical knowledge of systems integration (APIs, SOAP, REST, etc.)
• Technical knowledge of, and experience with, Voice and Digital AI products like AI Agents, Chatbots, and Interactive Voice Assistants (IVA)
• Enterprise architecture design
• Extensive on-site and web-based Executive level presentation experience and associated skills
• Proven record of successful solution selling
• High degree of self-motivation
• CX Industry Application of: Agentic AI Architecture and Industry Trends, Generative AI, Prompt Engineering, Machine Learning, LLMs, CCaaS, UCaaS, Automated Quality Management, Contact Center Operations, Contact Center Reporting, Knowledge Management, Workflow Automation
• Education - Bachelor's or Equivalent Experience Preferred
• Contact Center/Customer Experience industry experience a plus

Benefits

• Annual performance bonus
• Stock
• Other applicable incentive compensation plans
• Health, dental, and vision coverage, beginning on the first day of employment
• Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost
• Short & Long-Term Disability
• Basic Life Insurance
• 401k saving plan with employer matching
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents
• Generous employee stock purchase plan
• Paid Time Off
• Company paid holidays
• Paid volunteer hours
• 12 weeks paid parental leave

Company Overview

Company H1B Sponsorship