Open role
[Remote] Enterprise Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. CARET is a technology company that empowers legal and accounting firms with advanced practice management solutions. They are seeking an Enterprise Customer Success Manager to manage and grow relationships with their largest customers, serving as a strategic advisor to ensure customer success and maximize the value of CARET's offerings.
Responsibilities
- Strategic Customer Relationship Management
- Executive Business Reviews & Value Realization
- Retention & Renewal Management
- Expansion & Growth
- Customer Advocacy
- Cross-Functional Leadership
- Operational Excellence
Skills
- 5+ years of Customer Success, Strategic Account Management, Enterprise Account Management, or related SaaS experience
- Proven success managing enterprise or strategic accounts with executive-level stakeholders
- Demonstrated track record of driving customer retention, renewals, and expansion revenue
- Experience leading executive business reviews and presenting to senior leadership teams
- Strong consultative, relationship-building, and stakeholder management skills
- Exceptional communication, presentation, and negotiation abilities
- Experience utilizing Salesforce, Gainsight, Salesloft, Pendo, DOMO, or similar tools
- Experience supporting legal technology, practice management, document automation, payments, or professional services software
- Experience managing customers on legacy or heritage software platforms
- Familiarity with law firms, accounting firms, or other professional services organizations
- Experience supporting migrations, digital transformation initiatives, or SaaS adoption programs
Benefits
- Flexible PTO
- Medical, Dental, Paid Sick Days, Vision, and Supplemental Coverage
- Flexible Spending Account
- Health Savings Account
- 401(k) match
- Depending on the position, compensation may also include commission, bonuses, etc.
- Potential for bonuses is based on company performance and potential for merit increases is based on performance
Company Overview