Note: The job is a remote job and is open to candidates in USA. Access | Information Management is seeking a Director of Product Management for their Classic Products line to lead strategy and evolution in a key product area. This role involves owning the product roadmap, collaborating across various departments, and translating customer needs into scalable product decisions.

Responsibilities

• Own Product Strategy and Roadmap
• Partner with Operations to Evolve Service Delivery
• Define Products, Services, Packaging, SKUs, and Pricing Inputs
• Use Customer, Market, and Client Care Insights to Shape the Product
• Shape the Customer-Facing Technology Experience
• Lead Product Operating Discipline and Launch Readiness

Skills

• 10+ years of experience in product management, operations, business operations, logistics, warehouse management, supply chain, records and information management, B2B services, or another operationally complex environment
• Direct experience working in or closely with Operations, warehouse management, logistics, fulfillment, inventory management, service delivery, or similar operational functions
• Strong product management fundamentals, including customer discovery, roadmap development, prioritization, requirements definition, stakeholder management, launch planning, and product measurement
• Experience defining or managing product/service definitions, packaging, SLAs, or customer-facing service packages
• Strong cross-functional leadership skills, especially with Operations, Commercial, Client Care, IT, Engineering, Finance, and executive stakeholders
• Ability to create structure in complex environments and bring clarity to ambiguous problems
• Willingness and ability to travel up to 20% for customer visits, operational site visits, workshops, planning sessions, and internal meetings

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