Note: The job is a remote job and is open to candidates in USA. Merck is a premier research-intensive biopharmaceutical company focused on innovative health solutions. They are seeking a Director of Commercial Operations to lead the Immunology Sales team in the East region, responsible for managing customer teams, developing strategic plans, and ensuring a positive customer experience.

Responsibilities

• Lead, recruit, develop, and retain a high‑performing regional team to execute approved customer engagement strategies that achieve business objectives
• Own the customer portfolio and overall customer experience, ensuring delivery of accurate and trusted communications across all team touchpoints
• Build and sustain business relationships with senior leaders and industry thought leaders to support strategic engagement
• Align account plans with payer and managed-care considerations to optimize access and reimbursement strategies
• Deliver regional business results and meet defined P&L targets
• Communicate and embed a customer-centric vision across large teams, motivating employees at all levels toward shared goals
• Contribute to national strategy and tactics through active participation on cross-functional teams
• Proactively identify and pursue opportunities to grow the business
• Maximize business potential by leveraging payer, patient, and HCP interactions and interdependencies
• Provide input to set annual financial goals for the assigned customer base
• Ensure compliance with company policies, business practices, and regulatory requirements

Skills

• BA/BS degree and at least 10 years of experience in sales, marketing, or managed care within the pharmaceutical industry
• Minimum of 3 years of people management experience
• At least 3 years' experience building and managing customer relationships
• Resident of the U.S. East region with the ability to travel up to 50%, including overnight trips within the assigned territory
• Demonstrated ability to develop regional strategic business plans, implement omnichannel strategies, and partner cross-functionally to achieve launch and growth objectives
• Strong knowledge of regional healthcare dynamics, including provider organizations, IDNs, specialty pharmacies, and access/reimbursement considerations
• Track record of building and developing high-performing teams; strengths in strategic agility, business acumen, decision quality, driving results, managerial courage, and building effective teams
• Valid driver's license
• Advanced degree such as MBA or MS in Science, Business, or Healthcare discipline
• Deep experience in immunology, specifically Inflammatory Bowel Disease within Gastroenterology, including proven success in competitive markets and product launches

Benefits

• Annual bonus and long-term incentive, if applicable
• Medical, dental, vision healthcare and other insurance benefits (for employee and family)
• Retirement benefits, including 401(k)
• Paid holidays
• Vacation
• Compassionate and sick days

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