Note: The job is a remote job and is open to candidates in USA. Third Eye Health is dedicated to delivering high-quality, nurse-centric support for patient-centered care through innovative telehealth solutions. The Director of Quality Assurance and Customer Success will manage a subset of centers, providing support and maintaining relationships with customers while collaborating with various teams.

Responsibilities

• Investigate Center and provider concerns and track trends
• Track and utilize support ticket/feedback emails for questions or concerns
• Review trending usage /dashboard access and utilization for each assigned center
• Provide product demonstrations as needed for individual DON or small team
• Participate in Clinical meetings with Clinical Leadership Team
• Assist with Advisory Board discussions
• Manage incoming emails
• Additional duties as assigned

Skills

• Bachelor's degree required
• Proficiency with data entry and thorough understanding of a variety of software applications
• Skilled with Microsoft Office Suite (i.e., Outlook, Excel, PowerPoint)
• Excellent interpersonal skills are essential
• Bachelor's in nursing and medical social work strongly preferred
• 3 years' experience with LTC/SNF experience strongly preferred
• 1-2 years' experience in account management preferred

Company Overview

Company H1B Sponsorship