Note: The job is a remote job and is open to candidates in USA. HaloMD specializes in Independent Dispute Resolution (IDR) through The No Surprises Act and state regulations for out-of-network healthcare providers. The Director, HR Operations & Employee Relations is responsible for building and improving scalable HR operations that support the company's culture and growth, overseeing compliance, employee relations, and HR service delivery.

Responsibilities

• Define and lead enterprise HR Operations strategy, operating model, and service delivery framework
• Own and maintain multi-state HR compliance strategy (40+ states), employee handbook, HR policies, and all compliance documentation
• Drive operational excellence in efficiency, accuracy, and employee experience
• Own compliance policies and procedures manual with governance structure
• Build contingent workforce program from the ground up (contractors, temps, BPOs), ensure proper worker classification and co-employment risk mitigation
• Develop contingent workforce onboarding and offboarding processes, partner with IT on system access, Finance on spend tracking, and Legal on contract compliance
• Provide strategic and operational leadership to HR Business Partner team
• Guide HR Partners on investigations, PIPs, and terminations; serve as escalation point for high-risk employee relations cases
• Own oversight of ethics hotline and case management tool (Ethico); partner with Legal on employment law matters and litigation holds
• Own the performance management program end-to-end: 30/60/90 day plans, 1:1 frameworks, weekly check-ins, quarterly reviews, and annual performance cycles
• Partner with L&D and HR Partners to train managers on performance conversations, documentation standards, and delivering feedback
• Build manager resources (guides, templates, FAQs, scripts for difficult conversations)
• Partner with Total Rewards on pay-for-performance strategy and linking ratings to compensation decisions
• Oversee administration of quarterly engagement surveys and eNPS; analyze engagement data and partner with HR Partners and managers on action planning
• Oversee the administration of recognition programs including People's Choice Awards and service anniversary awards
• Other duties and special projects as assigned

Skills

• 12+ years of progressive HR experience with significant focus on HR operations, employee relations, and compliance; at least 5 years in a leadership role
• Proven experience scaling HR operations during rapid and sustained growth
• Hands-on experience building HR infrastructure from scratch, written handbooks, created processes, HR programs, and implemented systems
• Direct experience personally conducting complex workplace investigations, managing PIPs, and handling terminations
• Demonstrated success managing HR teams in multi-office or remote-first environments supporting hourly workforces
• Experience implementing and scaling comprehensive performance management programs
• Experience with contingent workforce programs (contractors, temps, consultants), proper classification, co-employment risk mitigation
• Advanced understanding of multi-state employment laws and HR compliance requirements
• Strong project management skills and ability to lead through change and streamline operations
• Comfort with HR technology (HRIS, performance management platforms like Lattice, case management tools)

Benefits

• Multiple medical plan options with HSA and company contributions
• 401k with company match
• PTO, birthday off, and company holidays
• Learning & Development opportunities
• Career growth in a fast-scaling healthcare tech company

Company Overview

• Experts in Independent Dispute Resolution under The No Surprises Act and State Balance Billing Prohibition, powered by Advanced Technology It was founded in 2021, and is headquartered in Addison, Texas, USA, with a workforce of 501-1000 employees. Its website is http://www.halomd.com.

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