Open role
[Remote] Digital Program Manager (DPM)
Note: The job is a remote job and is open to candidates in USA. Glide is reimagining the banking experience for the modern world with their embedded fintech platform. They are seeking a Digital Program Manager (DPM) to manage customer implementations and enhance product offerings for community banks and credit unions.
Responsibilities
- Run customer implementations from kickoff to go-live, including requirements gathering, implementation calls, User Acceptance Testing meetings, and bug reporting
- Oversee customer account management, including formal communications of product updates and roadmaps
- Travel to client sites for project kickoffs, training sessions, and other key project activities
- Leverage AI tools to streamline and optimize day-to-day responsibilities
- Analyze customer data to ideate and recommend new features and enhancements
- Maintain an accurate record of all customer interactions and transactions, reporting and escalating issues as needed
- Identify and develop new business opportunities with existing clients
Skills
- Strong understanding of SaaS business models and large-scale software implementation projects
- Experience working at a financial institution or fintech company
- Excellent communication and negotiation skills
- Technical understanding of fintech products
- Experience working with agile engineering and design teams
- Customer-facing experience at an early-stage company
- Previous experience in a product or customer-facing role at a fintech or FinServ company
- Experience with data analysis tools such as SQL
- Familiarity with project management tools, customer success software and CRM systems
- A collaborative, entrepreneurial spirit
Benefits
- A generous equity package for joining us at Glide!
- Besides stellar health, dental, and vision insurance, we offer a $100 monthly health and wellness stipend to help you stay active and healthy!
- Every member of the Glide team receives a $100 weekly stipend for lunch or groceries.
- Unlimited PTO and Sick Days
- Hybrid Working Environment
Company Overview