Note: The job is a remote job and is open to candidates in USA. CyberMaxx is dedicated to defending against cyberattacks and helping customers reduce risk through integrated security solutions. They are seeking a results-driven Digital Account Manager to manage a portfolio of small to mid-sized customer accounts, focusing on customer retention, renewals, and account growth.

Responsibilities

• Support the renewal strategy and execution for a high-volume portfolio of low-touch accounts
• Support retention efforts through proactive account engagement and risk identification
• Help identify opportunities for upsell, cross-sell, and service expansion aligned to customer needs and company growth objectives
• Manage all renewal and expansion documentation, ensuring accuracy, compliance, and timely processing through internal systems
• Support accurate forecasting and account tracking related to renewals, retention, and growth opportunities
• Build and maintain strong customer relationships across a broad portfolio of low-touch accounts
• Serve as a primary commercial point of contact for customer contract and business discussions
• Execute scalable customer engagement strategies through digital outreach, virtual meetings, webinars, and proactive communications
• Communicate effectively with customers to gather required information, coordinate renewal and expansion activities, and reinforce the value of CyberMaxx services
• Monitor customer health trends and escalate risks or concerns proactively

Skills

• Proven experience in account management, customer success, or related role
• Excellent communication and interpersonal skills
• Strong organizational, prioritization, and problem-solving abilities
• Ability to manage multiple customer relationships simultaneously in a fast-paced environment
• Comfortable communicating with audiences ranging from End Users to C-Level Executives
• Ability to collaborate cross-functionally across Sales, Customer Success, Finance, Legal, and Technical teams
• Ability to thrive in a high-growth and rapidly changing environment
• Experience managing renewals, customer retention, or expansion opportunities preferred
• Experience managing multiple priorities or working with multiple customers preferred
• MDR or cybersecurity services experience preferred
• BA/BS degree or equivalent experience preferred

Benefits

• Flexible Paid Time Off
• 401k with a company match
• Medical, Dental and Vision Coverage
• Voluntary Short Term and Long Term Disability
• Employee Assistance Program with Mental Health Supplement
• Voluntary Basic, Accidental, and other ancillary life insurance
• Health Savings Account Contribution (with selection of a HDHP)
• 10 annual, paid holidays

Company Overview