Note: The job is a remote job and is open to candidates in USA. The State of Colorado is dedicated to improving the lives of all Coloradans through innovation and collaboration. They are seeking a Desktop Technical Analyst to provide critical Tier I and II desktop support, helping users resolve technical issues and fully utilize available resources. This role involves managing support requests and ensuring effective troubleshooting methodologies are applied to enhance government services.

Responsibilities

• Support a diverse group of users (desktop, laptop, and tablet) and resolve problems in a variety of production environments, such as Microsoft, Adobe, Java, and others
• Provide targeted support for hardware and software issues remotely and on-site
• Manage and maintain asset information systems
• Image, prepare, and deploy new and/or rebuilt computers
• Proactively manage all open change orders, assigned incidents, and problems

Skills

• Three (3) years of professional experience in an occupational field related to the work assigned at the Tier II level, including previous experience in a professional service desk or desktop support environment
• Experience utilizing, deploying, and supporting the Microsoft OS and familiarity with software applications including Office, Azure, Active Directory, Intune, SCCM, or MECM
• Experience working in ticketing systems for technical support
• Operational experience in configuring, deploying, and managing desktops, laptops, and tablets in the infrastructure of a local area and wide area network

Benefits

• Visit our benefits to learn more about some of our great offerings that allow us all to have fulfilling lives.
• The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADA Coordinator at [email protected] or call (303) 764-7900.

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