Note: The job is a remote job and is open to candidates in USA. ABB is a company that helps industries run leaner and cleaner. The Data Center COE Operations Manager will be responsible for managing day-to-day service activities for the Data Center Services Center Of Excellence, ensuring exceptional customer service and operational excellence.

Responsibilities

• Improves service availability, quality, and customer experience across all field service operations
• Develops, implements, and reviews field service strategy aligned with global business objectives
• Ensures strong customer focus, urgency, and care in all service interactions to drive retention
• Drives continuous improvement, first‑time‑right execution, and KPI‑based performance management
• Identifies on‑site opportunities to enhance customer operations and communicates them to account teams
• Leads a culture of operational excellence, risk management, and effective end‑to‑end service delivery
• Manages resource planning, workload balancing, and compliance with all HSE standards and ABB Way requirements
• Oversees Surge Team operations, including onboarding, training, compliance, and validation of timesheets, expenses, and supplier invoices
• Provides leadership, coaching, and development for Field Service Engineers/Technicians to ensure high‑quality execution
• Collaborates across ABB teams to assign personnel, resolve technical issues, support project execution, and drive continuous improvement

Skills

• A Bachelor's Degree in Engineering or Business or commensurate experience
• Sound knowledge of Data Center Start-up and Commissioning strategies, field service personnel development and the electrical industry within the Data Center market
• Knowledge of MS suite of products including MS Project, Google suite of products (Sheets, Docs, Drive, and Slides), SAP, and project issue resolution software (BIM, Compass, CxAlloy, Procore, etc.)
• Must be able to interpret and work from engineering drawings and technical specifications
• Technical understanding of power delivery equipment: transformers, switchgear, breakers, relays, etc
• Maintain high standards for safety and housekeeping and assure compliance with all environmental regulations
• Strong leadership, clear communication, teamwork, and a proven customer‑focused mindset
• Willing to travel up to 50% of time
• Candidates must already have a work authorization that would permit them to work for ABB in the US

Benefits

• Short-term incentive plan/annual bonus
• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid.  Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program
• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)
• ABB provides 11 paid holidays.
• Salaried exempt positions are provided vacation under a permissive time away policy.

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