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[Remote] Data Analytics Lead

Remote · Vietnam Full-time

Note: The job is a remote job and is open to candidates in USA. FOCUS provides cloud-based, core administration solutions for P&C insurance companies and MGAs. The Lead, Data Analytics plays a critical role in driving the strategic use of data to inform business decisions, improve operational efficiency, and enhance client outcomes.

Responsibilities

  • Design and lead end-to-end analytics projects addressing strategic business questions across P&C underwriting, claims, distribution, and client experience
  • Develop advanced statistical models, segmentation analyses, and predictive frameworks to surface trends from large, complex datasets
  • Define and track key performance indicators (KPIs) and metrics that drive business accountability and operational improvement
  • Identify data gaps and quality issues; partner with data engineering to resolve root causes and improve data integrity
  • Synthesize findings into clear, compelling narratives for both technical and non-technical audiences
  • Architect and maintain scalable data models and pipelines in collaboration with data engineering teams
  • Build and own executive-level dashboards and self-service reporting tools using BI platforms (e.g., Tableau, Power BI, Looker)
  • Write complex SQL queries and leverage Python/R for statistical analyses, automation, and ad hoc investigations
  • Document data definitions, methodology, and analytical logic to ensure reproducibility and organizational knowledge transfer
  • Evaluate and implement new analytics tools and technologies to improve team efficiency and capability
  • Partner with business leaders in Sales, P&C Underwriting, Operations, and Finance to translate needs into analytical project plans
  • Facilitate requirements-gathering sessions and proactively manage expectations around timelines, scope, and deliverables
  • Present analytical findings and recommendations to senior leadership; clearly articulate business impact and suggested actions
  • Serve as a subject matter expert for data governance, data definitions, and analytical best practices across the organization
  • Collaborate with IT and data engineering on infrastructure priorities, ensuring analytics requirements are represented in the roadmap
  • Provide guidance, code review, and technical mentorship to junior and mid-level analysts on the team
  • Lead project planning and workload prioritization for analytics initiatives; coordinate cross-functional delivery timelines
  • Champion a culture of data-driven decision-making and analytical rigor across the organization
  • Contribute to hiring, onboarding, and professional development efforts within the analytics function

Skills

  • Bachelor's degree in Statistics, Mathematics, Computer Science, Economics, Business Analytics, or a related quantitative field
  • 6+ years of progressive experience in data analytics, business intelligence, or a related role, with at least 2 years in a lead or senior capacity
  • Advanced proficiency in SQL; strong working knowledge of Python or R for analytical workflows
  • Expertise with BI and visualization tools such as Tableau, Power BI, or Looker
  • Proven ability to build and communicate complex analyses to executive and non-technical audiences
  • Strong understanding of data modeling, data warehousing concepts, and ETL processes
  • Excellent project management and organizational skills; ability to manage multiple priorities in a fast-paced environment
  • High emotional intelligence with demonstrated ability to influence without formal authority
  • Knowledge of insurance products, terminology, and regulatory environment is a strong plus
  • Master's degree (MBA, MS in Data Science, Analytics, or related discipline)
  • Relevant certifications such as Google Data Analytics, Tableau Desktop Specialist, or AWS Certified Data Analytics
  • Experience in the insurance, financial services, or healthcare industry
  • Prior exposure to agency management systems, policy administration platforms, or insurance data warehouses
  • Experience working in an Agile/Scrum environment and managing analytics delivery within sprint cycles

Benefits

  • Medical, Dental, Vision, Life, Pet; Flexible Spending Account
  • Competitive Salaries
  • 401K Match
  • Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
  • Short and Long-Term Disability
  • Employee Support Programs, Including Mental Health
  • Tuition Reimbursement
  • Matching Charitable Gift Program
  • Lucrative Referral Program
  • Commuter Benefits
  • Flexibility: Remote and Hybrid Opportunities Available

Company Overview

  • FOCUS delivers insurance BPO and SaaS platform solutions that help carriers and MGAs scale smarter, improve retention, and protect brand value. It was founded in 1993, and is headquartered in Sunrise, Florida, USA, with a workforce of 201-500 employees. Its website is http://teamfocusins.com.
  • Company H1B Sponsorship

  • FOCUS has a track record of offering H1B sponsorships, with 2 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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