Note: The job is a remote job and is open to candidates in USA. Solace is a Series C startup focused on improving healthcare by connecting patients with expert advocates. The Data Analyst role involves transforming data into actionable insights to enhance operational efficiency and support business strategy.

Responsibilities

• Drive Operational Excellence: Proactively identify bottlenecks and inefficiencies in our processes. You will serve as the bridge between raw data and business strategy, transforming complex datasets into actionable insights and operational improvements that drive the business forward
• Build Scalable Analytics: Design, implement, and maintain tracking systems and dashboards that automate manual reporting. You will ensure stakeholders have self-serve access to the metrics that matter most
• Curate the Data Layer: Collaborate with engineering to maintain clean, reliable data models. You will help refine our SQL transformations to ensure our data infrastructure scales with our growth
• Synthesize & Communicate: Translate technical findings into clear, concise recommendations for non-technical audiences. You will tell the story behind the data, helping leadership understand why trends are happening and what to do about them
• Wrangle Complex Data: Perform detailed work with structured and semi-structured data (including nested JSON) to extract relevant signals from the noise

Skills

• 3+ Years of Experience in data analytics at a tech company, marketplace, or product-led startup where data directly informed product or business decisions
• Business Impact Orientation: You measure the success of your work by the business outcome it produced — not by what you built
• Advanced SQL & Snowflake: You are an expert at writing efficient, complex queries to extract and manipulate data from cloud data warehouses like Snowflake
• BI & Dashboarding: You have strong experience designing interactive dashboards and reports
• Data Wrangling Expertise: You are comfortable working with messy, real-world data, including parsing nested JSON and cleaning unstructured datasets
• Analytical Mindset: You don't just pull data; you analyze it to find the root cause of business problems
• Strong Communication: You can explain complex data concepts to product managers, operations teams, and executives alike
• Startup DNA: You are comfortable with ambiguity, ready to adapt to shifting priorities, and willing to jump in and support the team wherever needed
• Familiarity with Hex (or similar notebook-based BI tools) is highly preferred
• Familiarity with dbt is highly preferred — not just a nice-to-have
• Experience using scripting languages for automation, advanced statistical analysis, or forecasting
• A background in operations, where you have successfully used data to streamline workflows and reduce manual overhead

Company Overview