Note: The job is a remote job and is open to candidates in USA. Beckman Coulter Diagnostics, a Danaher operating company, is a global leader in clinical diagnostics committed to innovation in life sciences and biotechnology. The Customer Technical Support Specialist role involves providing technical support to customers for hardware, software, and training-related issues in a remote 24/7 support environment.

Responsibilities

• You will be asked to independently resolve complex and routine issues on the microbiology product line
• You will also be asked to distinguish between hardware, reagent, and software issues, with the goal of resolving the customer’s issue over the phone or dispatching the appropriate resource that will resolve the issue
• You will be expected to use soft skills and maintain quality standards to ensure compliance

Skills

• Associate's degree in biology, medical technology, medical laboratory technical, or clinical laboratory scientist AND 3+ years of lab or field experience required
• Ability to clearly articulate and provide directions over the phone or via email
• MUST BE available to work one weekend day on a recurring basis (Saturday strongly preferred)
• Previous troubleshooting experience on the autoSCAN-4, DxM WalkAway, Copan WASP, Copan WASPLab, or LabPro
• Previous experience in a medical technology call center, or experience in medical laboratory, specifically Microbiology
• Bachelor's degree and Experience in a Customer Service environment

Benefits

• Bonus/incentive pay
• Paid time off
• Medical/dental/vision insurance
• 401(k) to eligible employees
• Remote work arrangement in which you can work remotely from your home

Company Overview

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