Note: The job is a remote job and is open to candidates in USA. QualStaff Resources is an equal opportunity employer committed to providing employment opportunities. They are seeking a Customer Technical Support representative for the medical device industry to assist customers primarily by phone and troubleshoot technical issues related to the product.

Responsibilities

• Assist customers primarily by phone, sometimes via chat, regarding medical device product
• Troubleshoot technical issues related to the product
• Document each interaction into the CRM accurately

Skills

• 1 year+ of customer service experience, preferably in a technical support role
• Must have dependable internet service
• Patience, empathy, and communication are key
• Associates or Bachelor's degree preferred
• Experience with electronic documentation systems, HIPAA environments, and troubleshooting support is ideal
• Fluently bilingual (English/Spanish) is a plus

Benefits

• Computer equipment will be provided

Company Overview