Note: The job is a remote job and is open to candidates in USA. InsideOut is a fast-growing "better-for-you" food company specializing in high-quality quesadillas and tortillas. They are seeking a Customer Support Specialist & Administrator to manage the end-to-end customer journey, resolving inquiries through the CRM system and ensuring seamless order fulfillment.

Responsibilities

• Manage, respond and resolve customer inquiries related to online orders and general inquiries about products via the company's CRM system (Gorgias)
• Serve as liaison between company and fulfillment centers, ensuring accurate and timely order processing and resolution of shipping issues
• Track and monitor customers’ orders status
• Handle incremental administrative projects
• Organizing data from Shopify platform

Skills

• Customer service support experience
• Excellent communication skills (written and verbal) with a focus on good grammar
• Solid familiarity with Excel or Google Sheets
• Experience with e-commerce platform Shopify is a plus

Company Overview