Note: The job is a remote job and is open to candidates in USA. Family First Life is a Fortune 500 company seeking a Customer Support Representative to assist clients with insurance benefits. This role involves serving as the first point of contact for customer support, responding to inquiries, and ensuring a seamless customer journey.

Responsibilities

• Serve as the first point of contact for customer support (primarily via email, phone, and live chat)
• Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey
• Update and maintain accurate support documentation and FAQs
• Collect and route customer feedback for internal improvement
• Demonstrate perseverance and empathy in resolving client concerns
• Learn continuously and share your knowledge with teammates

Skills

• Excellent written and verbal communication skills
• Commitment to working hard to grow
• A customer-first mindset with a strong desire to assist others
• Ability to learn quickly, stay organized, and handle multiple priorities
• A positive attitude and a growth mindset – we value coachability over perfection!
• Previous customer service or soft sales experience is a plus
• Comfort with live chat, email communication, and CRM platforms

Benefits

• Performance-based bonuses
• Health, life, and retirement benefits
• Merit-based promotions and opportunities for advancement into leadership roles
• Supportive, team-oriented culture that values your growth

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