Note: The job is a remote job and is open to candidates in USA. NoGigiddy is a digital platform built for gig workers, side hustlers, and anyone building an income outside the traditional 9-to-5. As a Customer Success Specialist, you'll support our community by providing fast and helpful responses to user inquiries across various channels.

Responsibilities

• Respond to user inquiries via email, chat, and social media channels in a timely and professional manner
• Troubleshoot issues related to offers, account access, and platform navigation
• Escalate complex issues to the appropriate team with full context and documentation
• Maintain detailed records of user interactions in our support CRM
• Identify recurring issues and report patterns to the product team
• Contribute to the help center by writing and updating FAQ articles
• Deliver consistently high CSAT scores through genuine, solution-focused support

Skills

• No degree required
• Clear, empathetic written and verbal communication
• Patient and calm under pressure — you don't match the energy of an upset user
• Organized and able to manage a high volume of tickets without letting things slip
• Prior customer support experience preferred but not required — we'll train you
• Familiarity with support tools (Zendesk, Intercom, or similar) is a plus

Benefits

• Fully remote
• Paid training on all systems and product knowledge
• Growth path into team lead or operations roles
• Access to the full NoGigiddy earning opportunity network

Company Overview